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What Our Customers Say

“We have always found mpeople to be very professional, courteous and helpful, having provided some excellent staff in the past.  I'd have no hesitation in recommending their services”

Sally Creevy, Company Secretary

“Sorraya was very approachable from day one. With her positive attitude and advice she kept me constantly updated on a daily basis in regards to upcoming vacancies. She was also helpful in giving useful tips for interviews and CV. I would highly recommend Sorraya and mpeople to anyone looking for an agency to help them secure a job. ”

“I applied for a post through MPeople and at every stage of the process I found Donna and Sorraya in the Sales and Marketing division to be helpful, cheerful and courteous. If I ever needed information they were quickly there to supply it and were very encouraging along the way.”

"I'm delighted to say I got the job and to a great extent it's thanks to MPeople that it was such a pleasant experience. I can sincerely recommend this agency to anyone looking for their next position!"

"I was pleased with the service you offered Shepherd Construction."
Jane Ellif-Glennon

"I have always found M people to be very responsive and professional to our needs, providing quality candidates who add value to our company. They continually ensure our requirements are met and always deliver, particularly at short notice. Thanks"

Graham Keyte, Customer Services Manager

“We have always found mpeople to be very professional, courteous and helpful, having provided some excellent staff in the past. I'd have no hesitation in recommending their services”

Sally Creevy, Company Secretary

"I was pleased with the service you offered Shepherd Construction."
Jane Ellif-Glennon

"I have always found M people to be very responsive and professional to our needs, providing quality candidates who add value to our company. They continually ensure our requirements are met and always deliver, particularly at short notice. Thanks"
Graham Keyte, Customer Services Manager

Joining M People was the best thing I did. They took the time to get to know me and my experience and went the extra mile to meet me in a location suitable to me. Unlike other recruitment agencies, they kept me in the loop on a daily basis.

Laura Williams, Executive Assistant and Facilities Manager

mpeople were very thorough in their approach to understanding our specific requirements and to gaining an insight into the culture of our organisation.

Laura Williams, Executive Assistant and Facilities Manager

"mpeople made our hiring process so easy as they listened, understood and delivered"

Mrs Hutton, Sales Manager

"mpeople are first class when it comes to assisting in pursuing the right role for the right candidate. I am extremely impressed by their professionalism and dedication. "

Karen Bojang – Placed as Account Manager

FAQs

What is the difference between temporary work and contract work?

Temporary work is usually paid weekly for the number of hours worked. The position can be for an indefinite or fixed amount of time and you will be paid by the agency who placed you. The agency will pay on the hours detailed on a weekly timesheet. The agency is also entitled to deduct your tax and national insurance as a permanent employer would. Contract work is generally for a fixed time (eg 6 months) and you will be paid directly by the company for whom you are working.

How should the agency advise me of available work?

It is advisable to stay in touch with your employment agency and call to ‘check in' once a week. This ensures they are aware that you are available and differentiates you from candidates who just wait for a call. This will also ensure that you will get regular updates of what to expect and what is in the pipeline. However, the agency will always ring you when they believe that a suitable job is available. Once you accept, they should issue the assignment details in an email or letter, which advises you of the place, dates, hours and pay.

How long do temporary assignments last?

This depends on the reason for the assignment. It can range from a day to one week for sickness cover; 3 months for project work or up to a year for maternity cover. The agency will always keep in touch to advise you of any changes and you are usually given notice (when possible) as to when an assignment is coming to an end.
Employers do reserve the right to end an assignment immediately, although the agency will strive to ensure that they can find further work quickly for you.

What is my entitlement to holidays?

All employees should receive a statutory entitlement of 28 days (including Bank Holidays) if the agency worker has worked a full year. Holiday entitlement is based on an accrual basis of 12.07% of every hour worked. You should always request any paid holidays in writing and give contractual notice. It is usually your responsibility to take holidays in the holiday year.
Under current legislation, after a certain amount of time in a temporary assignment you may be entitled to increased allowance. It is always worth reading your temporary contract and assignment details to check.

Am I entitled to sick pay or maternity leave?

Sick pay and maternity leave are a bit of a grey area for temporary workers and it can depend on your pay, how many hours you've worked and the length of your assignment. The HMRC are the best people to consult for your rights and statutory calculations.
Generally, if you have been working for the same employer for over three months then you could be entitled to Statutory Sick Pay providing your position is still available.
When it comes to maternity rights, these are a bit more complicated. Temporary workers are entitled to maternity pay from the agency as long as you have worked for the same employer for over 26 weeks by the 15th week before your baby is due, and have earned at least £107 per week. However, employers do not have to give temporary workers maternity leave and there is no obligation to keep their role open for them.

What are the Agency Worker Regulations?

The Agency Workers Regulations were published at the start of 2010 and came into force on the 1st of October 2011. The Agency Workers Regulations originate from the Agency Workers Directive. The aim of the legislation is for agency workers to be provided with equal treatment in the workplace in relation to basic working conditions.

Upon completion of a 12 week qualifying period in the same job with a sole hirer, agency workers will be entitled to the same basic working and employment conditions that they would have received if they had been directly recruited by the hirer. This is usually in relation to pay, holiday allowance, working hours and rest periods.

Under the regulations there are also "day one rights" which apply from the first day of the assignment (which can be no earlier than 1st October 2011). These rights include access to onsite collective amenities (such as car parking and canteen), as well as access to information about permanent job vacancies.

It is possible that the hirer may decline to offer certain facilities provided that they can show good justification for doing so.

From 1st October 2011, after you have worked in the same temporary job or the same hirer for 12 weeks, you may qualify for equal treatment in respect of basic working and employment conditions. However, any gap of more than 6 weeks will mean that your qualifying period will start again. Your agency will ask for details of your work history, including work done through other agencies to help establish when you will be (or if you are already) entitled to equal treatment.

You will need to disclose any periods of time during which you worked for the hirer or a group company of the hirer in preceding months. Failure to do so may mean that you delay the opportunity to receive equal treatment until you have completed a further period of 12 weeks service with the hirer. Rights under AWR will change from each assignment. For details of your employment contract always ensure that you read through the terms and check your assignment form for details.

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